Refund and Returns Policy

At Lavish & Lux co customer service and satisfaction is our main priority.

We do not accept returns or refunds for incorrect choice or change of mind.

We check all our items thoroughly before packing and we do all that we can to ensure that your items are protected during transit and arrive safely to you.

Unfortunately, stock can sometimes be damaged during transit if handled incorrectly. Please be sure to email us at info@lavishandluxco.com.au and we will be happy to replace your product.

All candles are hand poured from natural soy wax therefore it is completely normal to have slight colour and size variations. Due to the nature of the wax it is normal to have some frosting. This does not affect the quality or performance of our products and does not qualify for a refund or exchange.

If you have any concerns with your order, please do not hesitate to contact us we would love to help in any way possible.

We will assess each case and do our best to resolve the issue.